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Customer Feedback

Customer feedback

How has your experience been?

Your feedback helps us understand what we're doing well and where we can improve. We'd love to hear about your product, delivery and support experience so far.

Around 3–5 minutes

Overall experience

How are we doing?

Start with your overall experience of RDUK

Overall, how would you rate your experience with RDUK?

Think about the whole experience so far — product, delivery and service.

Your product

Quality and reliability

We want our remanufactured devices to look, feel and perform as they should — not just on day one.

How would you rate the quality of your product when it arrived?

Consider its cosmetic condition, cleanliness, feel and overall presentation.

This helps us put your reliability feedback in context.

If you've only just received it, choose 'Too early to tell'.

Delivery and service

How was the rest of the experience?

Tell us how we performed around the product — from dispatch and packaging to communication and support.

How would you rate the packaging and presentation?
How would you rate our communication during your order?

Think about order updates, clarity and keeping you informed.

Choose 'Didn't need support' if you haven't contacted us.

How would you rate the value for money?

In your own words

What should we keep doing — and what should we improve?

The scores show us where to look. Your comments help us understand why.

Product quality, delivery, communication, service, price — anything that stood out.

We're genuinely interested in where we can improve.

Optional — add any other comments about your experience.

We will only publish your comments according to the option you choose.

A few final details

About you

These details help us identify your order and follow up if your feedback highlights something we can help with.

Useful if you'd like us to look into any part of your experience.

Your feedback is sent directly to our team. Your email address is collected so we can identify or follow up on your feedback; it is not a marketing opt-in. On completing the form you may be entitied to any ongoing promotional offers based on the completion of this form. For more information please speak to your account manager or directly to sales at sales@rduk.co.uk or phone on 01634297500.

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